Position: Medical Concierge Specialist (MCS)

About AB Holistic

AB Holistic delivers fast, judgment-free, expert mental health care with a whole-person approach—blending modern psychiatry and evidence-based holistic therapies. We’re known for confidential virtual visits, flexible scheduling, and personalized care that treats mind, body, and spirit.

Role Summary

The Medical Concierge Specialist (MCS) is the first, warm touchpoint for our clients. You’ll guide patients through onboarding and appointments, coordinate with providers, and ensure a seamless, supportive experience from first contact to follow-up—reflecting our compassionate, integrative model of care. 

What You’ll Do

  • Experience: 1–3+ years in patient access, care coordination, medical front office, or concierge support (*behavioral health a plus*). Preferred but not required.
  • Education: Minimum of a Bachelor’s Degree.
  • Communication: Excellent written and verbal communication skills; calm under pressure, kind, and resourceful.
  • Decision-Making: Strong judgment and the ability to make sound decisions independently.
  • Confidence & Initiative: Comfortable speaking with patients and staff; ready to share and implement new ideas to support company growth.
  • Technical Skills: Tech-confident and comfortable with EHR/EMR systems, scheduling calendars, video platforms, and secure messaging tools.
  • Attention to Detail: Meticulous with documentation and follow-through; committed to confidentiality and maintaining a privacy-first mindset.
  • Work Hours: Availability to work remotely during PST hours (non-negotiable) and align with company scheduling requirements.
– Can you work full time, PST time?


Nice-to-Haves

  • Experience in mental health settings, telehealth, or high-touch customer success.

  • Bilingual (e.g., English/Spanish). 

How Our Interview Works

Stages:

  1. Application → 2) Written (6 questions) → 3) Video (4 uploads) → 4) HR email with Zoom/Teams details (if selected).

1) Application Stage (this form)

What to submit here (all required):

  • Contact & Profile: Full name, email, phone, location/time zone.

  • Resume/CV: Upload PDF or DOCX (file name example: Lastname_Firstname_Resume.pdf).

  • Cover Letter: Type directly in the form (no upload).

  • Availability: Typical weekly availability and soonest start date.

Pro tips (show on form as helper text):

  • Keep your resume concise (1–2 pages).

  • Use your cover letter to show client empathy, communication style, and problem-solving.

2) Written Stage (6 questions)

You’ll see 6 short-answer prompts inside the form.

  • Aim for 100–150 words each (bullet points are okay).

  • Focus on: patient empathy, confidentiality, prioritization, clear communication, and handling tech hiccups in virtual care.

  • Write in your own words—authenticity over perfection.

Note: Answer all questions in the application. Please answer each in 100–150 words.

3) Video Stage (4 short videos, separate uploads)

Record and upload one video per question (4 total).

  • Max length: 2 minutes per video (hard limit).

  • Formats: MP4 or MOV (portrait or landscape is fine).

  • Audio & Lighting: Quiet space, stable phone or webcam, speak clearly, face well-lit.

  • File names: Lastname_Firstname_Q1.mp4, … Q4.mp4.

  • No editing required—authentic, single-take is best.

Video Prompts (show each above its upload field):

  1. Warmth & Rapport: Describe how you greet and orient a first-time client who’s anxious about a virtual visit.

  2. Problem-Solving: A client can’t join their video session and is frustrated. Walk through your step-by-step troubleshooting.

  3. Prioritization: You have three urgent requests at once. Explain how you triage and communicate updates.

  4. Whole-Person Care: Share what “holistic, judgment-free care” means to you in a concierge role. 

4) Next Steps (post-submission)

  • Our team reviews complete applications on a rolling basis.

  • If selected, HR will email you with a Zoom or Microsoft Teams invitation for a live interview and role-play scenarios.

  • Please monitor your inbox (and spam) for messages from humanresources@abholistic.com

Candidate Instructions (to place as a single “Instructions” block at the top of the form)

Before you start

  • Have your resume ready (PDF/DOCX).

  • Plan 4 short videos (≤2 minutes each). You can record on your phone, then upload from your device.

  • Set aside 20–30 minutes to finish without rushing.

During the form

  • Cover letter is typed in the form (no upload).

  • Answer all 6 written questions concisely (100–150 words).

  • Upload 4 separate videos—one per prompt (MP4/MOV, ≤2 minutes each).

  • Use the suggested file names to keep things organized.

After you submit

  • You’ll see a confirmation message on-screen.

  • If advanced, HR will email Zoom/Teams details and next steps.

  • Need help? Email humanresources@abholistic.com

By applying for this role, you agree to the Privacy & Consent and the Equal Opportunities

  • Privacy & Consent 

    I consent to AB Holistic processing my application materials for hiring purposes, including reviewing my written answers and video responses, consistent with AB Holistic’s mission to provide compassionate, confidential care. 

  • Equal Opportunity Note

    AB Holistic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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